i need inner strength.

a customer called in today wanting to know if a technician accidentally took something from her house. this kind of thing happens, you know. sometimes a tech borrows a flashlight for example, and it ends up in his toolbox by mistake. this customer, however, was not calling about something of the sort. she said the tech took her pen. it must be a keepsake or a fancy schmancy one, right? nope. a plain ol' you-can-buy-me-anywhere, cheap, plastic pen. wtf?!?! the tech had one exactly like it so he must have mistaken hers for his. the only difference between the two was a number that i suppose distinguished the styles. his was a seven. she checked her box (that contained many other pens just like the one she was dying to have returned.) hers was a five. the tech asked if she really wanted him to drive across town to return a freakin' writing utensil. apparently she did want him to drive across town to return a freakin' writing utensil. i asked the technician if he called her a weirdo. he said no but only because he needs his job. i would have told her, "i got your pen right here, freak." but, that's just me.